Responsibilities:

• Drives improvement across customer touch points in airports.
• Ensures efficiency improvements at ground services level.
• Leads transformation of ancillary strategies and their implementation in ground services.
• Ensures performance management of below- and above-the-wing KPIs for the ground services department.

Qualification Requirements:

• Higher education in Aviation Management, Business Administration, or related field.
• Minimum 5 years of experience in ground operations or airport services.
• Proven experience in process improvement and transformation initiatives.
• Knowledge of ground handling operations and key airport customer service touchpoints.